Legal
Privacy Policy
Your privacy is important to us. This policy explains how we handle your information.
Effective Date: October 2026
1. Information We Collect
When you contact New Horizon Counselling Service through our website, WhatsApp, or contact form, we may collect the following information:
- Your name
- Contact information (phone number, email if provided)
- Any information you voluntarily share in your messages
2. How We Use Your Information
We use the information you provide solely to:
- Respond to your enquiries
- Schedule and manage counselling sessions
- Communicate about your appointments
3. Confidentiality
All information shared during counselling sessions is kept strictly confidential, in accordance with professional ethical standards. Details of any exceptions to confidentiality will be discussed during your initial session.
4. Data Protection
We take appropriate measures to protect your personal information from unauthorised access, disclosure, or misuse. Your data is not sold, rented, or shared with third parties for marketing purposes.
5. Third-Party Services
Our website uses WhatsApp for communication. When you click on WhatsApp links, you are subject to WhatsApp's own privacy policy. We encourage you to review their privacy practices.
6. Cookies & Analytics
Our website may use basic analytics to understand how visitors interact with our site. This helps us improve our services and user experience. No personally identifiable information is collected through analytics.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
8. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us via WhatsApp at +234 803 452 2900 or visit our office at 24 Abiodun Oshowole Close, Off Oluwaleimu Street, Alle Avenue, Ikeja, Lagos.