Privacy Policy

Effective Date: October 2026

1. Information We Collect

When you contact New Horizon Counselling Service through our website, WhatsApp, or contact form, we may collect the following information:

• Your name
• Contact information (phone number, email if provided)
• Any information you voluntarily share in your messages

2. How the Enquiry Form Works

The enquiry form on our Contact page is delivered by Web3Forms, a third-party service. When you submit the form, the name, email address, and message you enter pass through Web3Forms’ servers, which forward them to our practice inbox. Web3Forms does not retain the content of your message after it has been delivered, and this website itself does not store your submission.

Because your message travels through a third party, please do not use the form to share sensitive personal details. Simply let us know that you would like to talk, and we will arrange a private session where such matters can be discussed confidentially. Messages sent to us on WhatsApp are handled by WhatsApp under their own privacy terms.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiries
• Schedule and manage counselling sessions
• Communicate about your appointments

4. Confidentiality

All information shared during counselling sessions is kept strictly confidential, in accordance with professional ethical standards. Details of any exceptions to confidentiality will be discussed during your initial session.

5. Data Protection

We take appropriate measures to protect your personal information from unauthorised access, disclosure, or misuse. Your data is not sold, rented, or shared with third parties for marketing purposes.

6. Third-Party Services

Our website uses WhatsApp for communication. When you click on WhatsApp links, you are subject to WhatsApp's own privacy policy. We encourage you to review their privacy practices.

7. Cookies & Analytics

Our website may use basic analytics to understand how visitors interact with our site. This helps us improve our services and user experience. No personally identifiable information is collected through analytics.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us via WhatsApp at +234 803 452 2900 or visit our office at 24 Abiodun Oshowole Close, Off Oluwaleimu Street, Alle Avenue, Ikeja, Lagos.